ADAPTING TO NEW WAYS
Make sure your restaurant is not missing out on the opportunity of providing online ordering for your customers, especially during the COVID-19 crisis which has shut down many dining rooms. Now is the time to adapt to new ways, if you haven’t already. Make sure your restaurant is standing up against the competition. It’s time to go where your customers are, which is at home & online.
SIMPLE ORDERING & ACCURACY
Wait staff is no longer tied to the phone taking orders. Customers can place their own order online and check that it is correct, especially if they have customizations before they submit the order to the kitchen.
BIGGER ORDERS & CONVENIENCE
Customers will appreciate the convenience of the restaurant, having the menu listed online and with the prices attached. Online ordering provides the customer with the ability to review the menu and add what sounds good to them. There is a higher chance the customer will order more online versus over the phone.
DON’T PAY 3RD PARTIES & KEEP THE PROFITS
Restaurants are losing revenue when they use a 3rd party online ordering and delivery service. There are stacked fees for restaurants and they tend to pay out service fees, tax fees, marketing fees, subscription fees, adjustments, error charges, and more! Restaurants need to use free online ordering systems such as Restaurant Manager’s and keep their revenue. Some Online Ordering platforms even charge your customer a fee to order online, as well as your business! Double dipping! 70% of customers want to order directly from you, rather than a 3rd party like BiteSquad , Chow Now, or DoorDash and online ordering customers spend 18% more and visit 67% more often than phone order customers.
CUSTOMER DATA & LOYALTY
Online ordering makes it easier to collect customer data! When customers enter their check-out information such as their email address, the restaurant can ask for them to opt-in to marketing emails. The restaurants can send their customers updates on current events, deals, or COVID-19 information. Reward & Loyalty points are made easier to keep track of with the customers’ information being readily available. *Tip: Set-up a coupon such as 20% off an order for loyalty members. This will help push for new sign-ups.
GET STARTED
Are you interested in learning more about online ordering options for your restaurant? We recommend Restaurant Manager’s Online Ordering System, which is directly integrated to the RM Point of Sale system and prints directly to the kitchen or your KDS screen.
However, we also recommend Skytab Takeout’s Free Online Ordering System, which anyone can use and orders are sent to the restaurant’s email and displayed on a tablet. RM created their system to allow restaurants to drive more revenue to their business with an easy, fast and free set-up. No monthly subscription fee or long term contract!
ProTouch Systems wants to inform local Hawaii restaurants about this service so that restaurants aren’t being taken advantage of by 3rd party services. Every penny counts right now, more so than ever. Keep your profits in your pocket and boost your bottom line with an alternate revenue stream. Restaurants who use RM System’s Online Ordering are seeing 15-20% increase in spending compared to phone orders! Call Megan Hinman at 808.572.5159 regarding online ordering options. You can also find more information at https://www.protouchsystemshi.com/onlineordering/ and fill out the contact form at the bottom of the page.